PRACTICE NEWS
CONTACT US
Carnoustie Medical Group
Parkview Primary care Centre
Barry Road
Carnoustie
DD7 7RB.
Open Monday to Friday 8am - 6pm
Appointments
01241 859888
Prescription
01241 855106 (24 Hour)
01241 852080 (Fax)
Email:carnoustie.tayside@nhs.net
Frequently Asked Questions ?
Out of Hours Emergencies Call NHS24
08454 24 24 24
The Role of the Receptionist
Dear Patient
We hope that this information will provide you with an understanding of our role and function within the Practice.
We are here to help you access the services available within the Practice as easily and effectively as possible. We are not here to be obstructive or difficult.
Yours faithfully
The Reception Team
Q.Why does the receptionist ask so many questions when all I want to do is speak to a doctor?
A. The Receptionist may ask questions because the Doctor will require your medical records, any recent test results and hospital letters so that he/she has all the relevant information to hand before speaking to you.
A. The Receptionist may ask questions because the Doctor will require your medical records, any recent test results and hospital letters so that he/she has all the relevant information to hand before speaking to you.
Q. Why must I always report to the reception desk on arrival, even when it is busy?
A. You must report to the reception desk on arrival in order that the Receptionist can record your attendance on the computer system, so that the Doctor is aware of your arrival. Also for safety sake we need to be aware of who is in the building at any given time.
A. You must report to the reception desk on arrival in order that the Receptionist can record your attendance on the computer system, so that the Doctor is aware of your arrival. Also for safety sake we need to be aware of who is in the building at any given time.
Q. My granddaughter is staying with me for the day. She has fallen off her bicycle and hurt her knee. She is not a patient of the Practice, can I still bring her to be seen?
A. Yes. Your granddaughter will be seen as an emergency and a Practice Nurse and/or Doctor will provide appropriate treatment and advice.
A. Yes. Your granddaughter will be seen as an emergency and a Practice Nurse and/or Doctor will provide appropriate treatment and advice.
Q. My son is home from University for the summer holidays. Will he need to register with the Practice to be seen by a doctor or a nurse?
A. No, your son does not have to register with the Practice. He can be seen as a temporary resident for up to 3 months. However if he stays longer he must then register with the Practice.
A. No, your son does not have to register with the Practice. He can be seen as a temporary resident for up to 3 months. However if he stays longer he must then register with the Practice.
Q. I am leaving the area Can I still be a patient of this Practice?
A. Unfortunately, if you move to an area outwith the Practice area NHS Tayside will not allow you to remain with this Practice.
A. Unfortunately, if you move to an area outwith the Practice area NHS Tayside will not allow you to remain with this Practice.
Q. Why must I inform the Practice if I change my name, address or telephone number?
A. It is very important to notify the Practice of any changes in personal information for the following reasons.
A. It is very important to notify the Practice of any changes in personal information for the following reasons.
- In case we need to contact you quickly
- If you require an urgent home visit
- Hospital or outpatient appointments NB. Please inform us if your telephone number is ex-directory.
Q. I would like to tell the receptionist about my problem but it is very private. Will the information go further?
A. The Receptionists and Office Staff are bound by the same code of practice as the doctors and all matters are dealt with in strictest confidence.
A. The Receptionists and Office Staff are bound by the same code of practice as the doctors and all matters are dealt with in strictest confidence.
Q. Why does the receptionist need to know why I want an appointment with a Practice Nurse?
A. The Receptionist will ask why you wish an appointment with a Practice Nurse, as a double appointment is required for certain lengthy procedures e.g. cervical smears, asthma and Electrocardiograms (ECG’s), and because some clinics are only held on specific days.
A. The Receptionist will ask why you wish an appointment with a Practice Nurse, as a double appointment is required for certain lengthy procedures e.g. cervical smears, asthma and Electrocardiograms (ECG’s), and because some clinics are only held on specific days.
Q. Why does the receptionist need to know why I want a home visit?
A. The receptionist taking your call will ask questions about the nature of your illness or problem so that the doctor can prioritise his/her home visits and ensure that urgent cases are seen first.
A. The receptionist taking your call will ask questions about the nature of your illness or problem so that the doctor can prioritise his/her home visits and ensure that urgent cases are seen first.
Q. Why am I asked to make a morning appointment to give blood? It suits me better to come in the afternoon.
A. Samples are uplifted by 1.30pm in order that the laboratory can analyse/test the same day as they are acquired.
A. Samples are uplifted by 1.30pm in order that the laboratory can analyse/test the same day as they are acquired.
Q. I would like to speak to one of the doctors on the telephone?
A. You can ask the receptionist for a telephone consultation with one of the doctors. Your contact telephone number will be recorded. The doctor will return your call as soon as possible during the day. It would be helpful if you could telephone before 11am.
A. You can ask the receptionist for a telephone consultation with one of the doctors. Your contact telephone number will be recorded. The doctor will return your call as soon as possible during the day. It would be helpful if you could telephone before 11am.
Q. Why are we asked to make an appointment to see a doctor for certain repeat medications?
A. Regular and careful monitoring of all prescribed medicines is essential eg antidepressants, hormone replacement therapy (HRT) and oral contraceptives.
A. Regular and careful monitoring of all prescribed medicines is essential eg antidepressants, hormone replacement therapy (HRT) and oral contraceptives.
Q. Why do I need to use the re-order slip when ordering repeat medications?
A. There are many reasons why the repeat prescription re-order slip should be used:
A. There are many reasons why the repeat prescription re-order slip should be used:
- It reduces the risk of mistakes e.g. wrong dosage or name of medication
- It helps speed up the process
- It keeps the prescribed medication record up to date