Carnoustie Medical Group
Parkview Primary Care Centre
Open Monday to Friday 8am - 6pm
We hope that this information will provide you with an understanding of our role and function within the Practice.
We are here to help you access the services available within the Practice as easily and effectively as possible. We are not here to be obstructive or difficult.
The Reception Team
Q.Why does the receptionist ask so many questions when all I want to do is speak to a doctor?
A. The Receptionist may ask questions because the Doctor will require your medical records, any recent test results and hospital letters so that he/she has all the relevant information to hand before speaking to you.
Q. Why must I check in for my appointment when my name is already on the GP / Nurse list?
A. You must check in for your appointment either by using our touch screen beside the reception doors or by checking in at the reception desk. This is in order that the Doctor / Nurse is aware of your arrival. Also for safety sake we need to be aware of who is in the building at any given time.
Q. What goes on behind-the-scenes at reception?
A. You can find out more about what we do on the other side of the reception desk in our video tour:
Q. My granddaughter is staying with me for the day. She has fallen off her bicycle and hurt her knee. She is not a patient of the Practice, can I still bring her to be seen?
A. Yes. Your granddaughter will be seen as an emergency and a Practice Nurse and/or Doctor will provide appropriate treatment and advice.
Q. My son is home from University for the summer holidays. Will he need to register with the Practice to be seen by a doctor or a nurse?
A. No, your son does not have to register with the Practice. He can be seen as a temporary resident for up to 3 months. However if he stays longer he must then register with the Practice.
Q. I am leaving the area. Can I still be a patient of this Practice?
A. Unfortunately, if you move to an area outwith the Practice area NHS Tayside will not allow you to remain with this Practice.
Q. Why must I inform the Practice if I change my name, address or telephone number?
A. It is very important to notify the Practice of any changes in personal information for the following reasons:
In case we need to contact you quickly
If you require an urgent home visit
Hospital or outpatient appointments
NB. Please inform us if your telephone number is ex-directory.
Q. I would like to tell the receptionist about my problem but it is very private. Will the information go further?
A. The Receptionists and Office Staff are bound by the same code of practice as the doctors and all matters are dealt with in strictest confidence.
Q. Why does the receptionist need to know why I want an appointment with a Practice Nurse?
A. The Receptionist will ask why you wish an appointment with a Practice Nurse, as a double appointment is required for certain lengthy procedures e.g. cervical smears, asthma and Electrocardiograms (ECG's), and because some clinics are only held on specific days.
Q. Why does the receptionist need to know why I want a home visit?
A. The receptionist taking your call will ask questions about the nature of your illness or problem so that the doctor can prioritise his/her home visits and ensure that urgent cases are seen first.
Q. Why am I asked to make a morning appointment to give blood? It suits me better to come in the afternoon.
A. Samples are uplifted by 1.30pm in order that the laboratory can analyse/test the same day as they are acquired.
Q. I would like to speak to one of the doctors on the telephone?
A. You may consult a doctor by telephone. As with routine appointments, telephone consultations can be pre-booked up to four weeks in advance. Please give a landline number as a matter of course.
Q. Why are we asked to make an appointment to see a doctor for certain repeat medications?
A. Regular and careful monitoring of all prescribed medicines is essential eg antidepressants, hormone replacement therapy (HRT) and oral contraceptives.
Q. Why do I need to use the re-order slip when ordering repeat medications?
A. There are many reasons why the repeat prescription re-order slip should be used:
It reduces the risk of mistakes e.g. wrong dosage or name of medication
It helps speed up the process
It keeps the prescribed medication record up to date