Please note we are unable to process appointment requests received via email or online forms.
For medical advice when the surgery is closed telephone NHS 24 on 111. Find out more about NHS 24 and emergency dental care. Call 999 in a medical emergency - when someone is seriously ill or injured and their life is at risk.
You will be asked the nature of your problem. This is so the admin staff can signpost you to the most appropriate person.
If it is something that the Doctor can only deal with then you will be asked if the matter could be dealt with by telephone or do you require to see a Doctor?
When all our appointments have been used for that day the admin staff will ask you if it is something that needs dealt with urgently. This will then be passed to the EMERGENCY Doctor who will assess if you require to be seen that day. If you do, you will be asked to attend the Practice and will be seen by one of the GPs. If you are asked to attend - you may have to wait a while before being seen BUT you will be seen that day.
These very early morning appointments (0645-0800 hrs) are predominantly for patients who work and cannot attend during normal working hours. There is an approximate waiting time of 1 week.
Many appointments can be dealt with over the phone unless an examination is required.
We endeavour to see patients as quickly as possible but be aware that the national waiting time for a routine matter is approximately 3 weeks.
Due to the unacceptably high number of patients failing to attend appointments we have reduced our future booking of appointments to 1 week ahead.
You can able to book, check and cancel appointments via Online Patient Services at your convenience. Please print and complete our registration form or ask for one at reception if you haven't registered.
Patient requests for home visits are always a high priority for action. Patients are asked to request a home visit before 10.00am where possible, in order for doctors to plan their day.
All requests for a home visit will be triaged (clinically assessed) by the duty doctor, no matter what time a patient or carer telephones the practice. Please be able to give a contact telephone number, preferably a landline, for the doctor's return telephone call.
A home visit is appropriate for any patient who is confined to their home for medical reasons only, otherwise they will be asked to attend the surgery to be seen.
Remember to use the Surgery Pod to check your height, weight, blood pressure and lifestyle questions. You don't need an appointment - just pop in during opening hours (8am-6pm). Find out more about the Surgery Pod.
You can find out more about how our appointment system works in our practice leaflet How to make an appointment at Carnoustie Medical Group.
The practice is open 8am to 6pm, Monday to Friday.
We participate in the public holiday closure timetable as agreed by NHS Tayside for General Practice. Clinical services and requirements for advice during all out of hours periods are covered by NHS 24 on 111.