As a Health care provider we are passionate about the care of our patients. We aim to provide a good standard of care while safeguarding our own health and wellbeing. Over recent years demand for appointments has outweighed our capacity and we have been looking at ways to ensure patients problems are dealt with safely and efficiently.
As you will know we introduced eConsult recently which has proven popular with many of our patients giving them the flexibility to contact us at a time suitable to them and receive a reply within 48 hours. We are still seeing a large number of patients who are demanding an urgent ‘on the day’ appointment which is not always necessary. We appreciate our system hasn’t made it easy to request an advance appointment and therefore are trialling a new system from 23rd October and ask for you help in ensuring it runs smoothly. Our aim is always to offer patients the best person within an appropriate timescale following the "right care, right time, right place, and right team" philosophy.
Below is a guide to our new system, which will be introduced from 23 October:
Our aim is to ensure patients who require a GP contact receive one timeously, and ask you to think if your problem can be dealt with by another Health Care Professional such as a community pharmacist, optician, dentist or indeed by self care.
Thank you for your support.
Posted: 20 October 2023